FAQs

When you open a checking account, Redstone Bank will issue you a free debit card. If you need a replacement card, please contact one of our locations and they will assist in issuing you a new card.

You can see a list of all Redstone Bank ATMs here.

To change you address on your account, simply call or stop in at one of our locations and we will assist you with making the change.

You can change your PIN by calling your nearest Redstone Bank location.

During normal business house, call your local Redstone Bank branch. Outside of regular business hours, call 1-800-472-3272.

Yes, with our Business Checking plus Interest account you can earn interest by maintaining a minimum monthly balance.

Business Bill Pay is accessed directly through our online banking program.

If you are locked out of your online banking, please call your nearest Redstone Bank location and our staff can assist you once your identification has been verified.

An appraisal assesses the property’s market value, aiming to provide a lender with assurance that the property is worth what the buyer has agreed to pay.

Redstone Bank utilizes an online mortgage application, secure document portal, and electronic signature platform that allows you to complete a vast majority of the mortgage process online without having to go to the bank. Closing takes place in person as original notarized signatures are needed on final mortgage documents.

Our mortgage lenders are available for phone conversations or in-person appointments to help answer any questions you may have about your mortgage.

Refinancing your mortgage can be a smart financial move, potentially saving you money on your monthly mortgage payment or on total interest over the life of your loan. You’ll also want to decide if refinancing makes sense financially by weighing any money you’ll save against the cost of refinancing the loan.

1. Lower Interest Rate: General rule of thumb says to refinance your mortgage if your new rate is 1% or more below your current rate.
2. Improve credit score: Your credit is a significant factor in determining your mortgage rate. Generally, the better your credit is, the lower the interest rate you’ll receive. If your credit has improved since securing your home loan, it is worth looking to see if you can refinance to a lower interest rate. 
3. Shorter loan term: If you’re looking to pay your mortgage down quickly, you may want to refinance to a shorter loan term. You’ll find additional savings if you can secure a lower interest rate and shorten your term. A shorter loan term means you’ll pay less in total interest, but you’ll probably be increasing your monthly payment in exchange, so make sure it fits into your budget.  
4. Increased home value: If the value of your home has gone up, you might also get some benefit from refinancing, especially if you have paying Private Mortgage Insurance (also known as PMI). If you purchased a home and did not have 20% or more down payment, you are likely paying PMI as part of your monthly payment. If you home value has increased, you can refinance your mortgage and potentially lower or completely remove PMI from your monthly payment. Generally, you would be looking to have your loan amount compared to home appraised value or LTV to be under 80% to remove PMI. 
5. Cash out refinance: A cash-out refinance allows you to take out a loan amount that’s larger than what you previously owed on your original mortgage, and you receive the difference in cash. A cash-out refi is an alternative to a home equity loan. You also might consider a cash-out refi for home improvements, consolidating other debts, or to pay for a child’s education.

To view your credit card statements online, visit mycardstatement.com to create an account.

If you want to request a credit line increase, please call 1-800-883-0131.

If you lost your credit card, please call 1-800-883-0131 immediately. TCM representatives are available 24/7 in the Customer Contact Center.