Business Online Banking Disclosure
Business Online Banking Disclosure for Redstone Bank
1. The Service
Business Online Banking Disclosure
This agreement, along with the Authorization Worksheets, is a contract which establishes the rules which cover your electronic access to your accounts at Redstone Bank (“Bank”) through Midwest Bank’s Online Banker Service (“Services”). (Commercial cash management applicants are required to complete an additional contract for ACH origination.) In the agreement, “Customer” refers to the person(s) subscribing to or using the Service. “Customer” also refers to an owner, manager, or employee of a business who is designated as authorized by the Business Resolution, Authorization Worksheets or business agreement allowed access to the company’s accounts through the service. A person designated on the Business Resolution will complete the Authorization Worksheets establishing access for each business employee. This designated person is responsible for all employee rights and review requirements including the level of access to account information, funds transfers, file transfers, ACH origination, wire transfers and all aspects of Online Banker Services. Customer agrees as follows: You may use a Personal Computer (“PC”) through an Internet connection to obtain account balances and transaction information. You may also use your PC to obtain statements on accounts and to transfer money between authorized accounts. However, transfers from savings and Money Market accounts are considered pre-authorized transfers, and pre-authorized transfers are limited to six (6) per monthly statement cycle by federal regulations. Additional Cash Management features allow for the initiation of ACH file transfers, ACH funds transfers and Wire transfers pursuant to the terms of this agreement. In addition, Customer may use your PC to electronically direct us to make payments from authorized accounts to third parties (“Payees”) that you have selected to receive payment through the Service. You may make payments through the Service to any business professional, merchant, person, or accounts payable entity. The(“Account”) means your designated bill payment checking account at BANK from which we make bill payments on your behalf pursuant to the Agreement. We may remit your payments by mailing your Payee a check, by electronic funds transfer, including ACH (Automated Clearing House) or by other means. By subscribing to the Service or using the Service to make any payments to a third party, you agree to the terms of the Agreement.
PLEASE READ THIS AGREEMENT CAREFULLY AND KEEP A COPY FOR YOUR RECORDS.
2. Your Password or Security Token
Each individual who has access to Online Banker, including each individual named on joint accounts, designated by the authorization worksheets and each employee allowed access to a business account by the authorized person on the Business Resolution must designate an access ID and a password. The password must be 8-17 characters in length and must consist ofat least one (1) upper case letter, (1) lower case letter, (1) numeric character and (1) special character(@*!$# & +).
The passwords are case sensitive. Example of a valid password: Sea$onsl2*. It is recommended that each individual change their password periodically to enhance security. Individuals with access to ACH origination including file transfers and fund transfers as well as wire transfers and also merchant capture are required to log into the online banking services using a security token. Go3 Security tokens are supplied by the bank for all ACH, Merchant Capture and Wire users.
Tokens are an additional layer of security ensuring that your information is secure, protecting you from fraud and identity theft. Sharing of security token information is prohibited.
3. Your Merchant List
You may include all utility companies, merchants, financial institutions, insurance companies, individuals, etc. (“Payee”) whom you wish to pay through Redstone Bank Online Banker Bill Payment Service (“Bill Pay”). Include a complete mailing address and telephone number for each payee along with your account number for that payee. We reserve the right to decline to make payments to certain persons and entities.
4. Scheduling Payments
You may choose to utilize the Online Banker Bill Payment Service and use your PC to electronically schedule bill payments with the Service. Payments are posted against your balance available for withdrawal, as defined in the BANK’S Funds Availability Policy, plus the available credit on your overdraft protection (Overdraft Privilege), if any, or other line of credit. It is your responsibility to have sufficient funds available when the Bill Pay debit is presented for payment. If insufficient funds are available when the Bill Pay debit is presented for payment, the debit may be returned as NSF or charged against your account as an overdraft. In either case, you will be charged an insufficient funds fee.
5. Delivery of Your Payments and Transfers
You may schedule payments to be initiated on the current business day, on a future date, or on the same date of each month, subject to the restrictions in the Agreement. Although you can enter payment information through the Service twenty-four (24) hours a day, seven (7) days a week, payments can be initiated only on business days. The PAY DATE is the date the biller should receive your payment. The money is withdrawn from your payment account on the PAY DATE or when the biller cashes the Bill Pay check. If you schedule a payment to occur on a day other than a business day, it will be initiated on the previous business day.
We will remit your payments by mailing your Payee a check, by electronic funds transfer, including ACH (Automated Clearing House) or by other means. Because of the time it takes to send your payment to them, your Payees may not receive payment on the Pay Date. This applies regardless of whether the payment is a next-day payment, a future payment, or a recurring payment, as described below. Therefore, in order to provide sufficient time for payments to be received by your Payees, the Pay Date should be prior to the date your payment is due, excluding any applicable grace periods (the “Due Date”). Payments and transfers must be scheduled by the normal cut-off time of5 p.m. (MT) on any business day in order for the payment to be initiated for that business day.
6. Recurring Payments
Recurring payments are those made for the same amount and are made on a weekly, bi-monthly, monthly basis, etc. Once started, recurring payments will be made automatically until you stop or cancel the payment on-line.
7. ACH Files and Fund Transfers
Originating ACH files/funds transfer require you to verify the account information you are entering in the file/transfer. Required information consist of the account name, the account number and financial institution routing number in the file. We and the receiving financial institution may rely on that identifying number to make payment. We may rely on the number even if it identifies a financial institution, person or account other than the one named. You agree to be bound by automated clearinghouse association rules. These rules provide, among other things that payment made to you, or originated by you, are provisional until final settlement is made through a Federal Reserve Bank or payment is otherwise made. Ifwe receive a credit to an account you have with us by ACH, we are not required to give you any notice of the payment order or credit.
8. Wire Transfers
Wire transfers originated online will be originated by prefilled templates created by the bank from the required information supplied by you. We and every receiving or beneficiary financial institution may rely on the identifying account information to make payment. We may rely on the number even ifit identifies a financial institution, person or account other than the one named. Ifwe receive a credit to an account you have with us by wire, we are not required to give you any notice of the payment order or credit. The daily wire cut off time is 2:00 PM Mountain Time. Any wire submitted after that time will be processed the following business day.
9. Our Liability for Failure to Complete Transactions.
If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we might be liable for some of your losses or damages. However, we will not be liable for our inability to perform an online banking service if:
- through no fault of ours, you do not have enough money in your account to make the transfer
- the money in your account is subject to legal process or other encumbrances restricting transfer
- the transfer or wire would go over the credit limit on your overdraft line (if any)
- the system was not working properly when you started the transfer
- circumstances beyond our control (such as fire or flood or systems failure) prevent the transfer, despite reasonable precautions that we have taken
- the payee mishandles or delays handling payments sent by us
- you do not allow an adequate number of days between the date of the transaction and the date the payment is due
- the bill payment check is lost or otherwise mishandled by the postal service
- you or your employees misuse assigned security tokens
- your employee commits fraudulent activity using the online services
- your account has been temporarily suspended for possible suspicious activity
- your account has been closed.
We shall have no liability to you other than those imposed upon us by law for our own lack of good faith or failure to act in accordance with the reasonable commercial standards of the banking business. Reasonable care shall be measured by the standard of the reasonableness of the banking procedures established for the transaction involved. A mere inadvertence or an honest mistake in judgment will not constitute a failure to perform such obligations or a failure to exercise reasonable care, and in no case, will be deemed wrongful. We shall not be liable for consequential, indirect, or special damages even ifwe have been advised of the possibility of them.
10. Canceling Payment
You may cancel or edit any Scheduled Payment (including recurring payments) by following the directions within the Bill Pay application. There is no charge for canceling or editing a Scheduled Payment. Once the Bill Pay Service has begun processing a payment it cannot be cancelled or edited, therefore a stop payment request must be submitted prior to the Payment Due Date in order to stop the payment from debiting your account.
11. Stop Payment
You may submit a Stop-Payment Order in Online Banker for a check that you have written but that has not yet been presented for payment. Our Online Banker Stop-Payment cutoff time is 5:00 PM Mountain Time on any banking business day. A stop payment submitted after the cutoff time or on a non-banking business day will be considered as entered on the next business day. Stop-Payment Orders are effective for 6 months after the date accepted and will automatically expire after that period unless renewed. A Stop-Payment Order must precisely identify the check number, date, amount of the item, and the payee. If this information is not provided, this Stop-Payment Order will be ineffective. You will not be notified ifwe return an item for Payment Stopped that we have identified as the item for which you issued the Stop Payment Order. Your checking account will automatically be assessed a Stop Payment fee for each Stop Payment Order that you submit through Online Banker. You must notify your local Redstone Bank office immediately if you wish to terminate a Stop-Payment Order.
external accounting softwares are third party programs, we are not responsible for the set-up, usage, or troubleshooting of those softwares nor can we provide appropriate technical assistance or support.
All transfers and/or fees made with the Service will appear on your monthly account statement or be included in your Analysis statement. Bill Payment Checks will show as debit items on your monthly statements when they have been paid. An image of a Bill Payment Check will only be included with statements that currently receive monthly check images.
Fees for Services shall be payable in accordance with a schedule of charges as established and amended by BANK from time to time. Charges shall be automatically deducted from customer’s Account, and BANK shall provide to Customer monthly notice of such debit(s) on your Checking or Analysis statement.
You are solely responsible for the equipment (including your personal computer and software) you use to access the Services. We are not responsible for errors or delays or your inability to access the Services caused by your equipment. We are not responsible for the cost of upgrading your equipment to stay current with the Services nor are we responsible, under any circumstances, for any damage to your equipment or the data resident thereon.
16. Business Days/Hours of Operation
Our business hours are 8:00 a.m. to 5 p.m. (MT), Monday through Friday, except bank holidays. Although payments and transfers can be completed only on business days, the Service is available 24 hours a day, seven days a week, except during maintenance periods.
17. Notice of Your Rights and Liabilities
Security of your transactions is important to us. Use of the Services may therefore require a password or token. If you lose token or forget your password, please call your local Redstone Bank office.
during normal business hours listed above. We may accept as authentic any instructions given to us through the use of your password or token. You agree to keep your token and password secret and to notify us immediately if your token or password is lost or stolen or if you believe someone else has discovered your token or password. You agree that if you give your token or password to someone else, you are authorizing them to act on your behalf, and we may accept any instructions they give us to make transfers or otherwise use the Services. Sharing of security information is prohibited.
Online Banker Services enables you to change your password; we recommend that you do so regularly however we require you to change your password every 12 months. Token users do not need to change their password as the token refreshes periodically. We may be liable for certain security breaches to the extent required by applicable law and regulation. We do not assume any other liability or otherwise guarantee the security of information in transit to or from our facilities. The authorized person listed on the corporate resolution or business agreement is responsible for all employee rights and review requirements for that company including the level of access to account information, funds transfers, file transfers, ACH origination, wire transfers and all aspects of Online Banker Services utilized by each employee. Redstone Bank accepts no responsibility for employee access rights and will act on instructions received by an authorized employee using an authentic
Access ID and password/token as valid.
Please note that we reserve the right to (1) monitor and/or record all communications and activity related to the Services; and (2) require verification of all requested transfers in the manner we deem appropriate before making the transfer (which may include written verification by you). You agree that our records will be final and conclusive as to all questions concerning whether or not your Token or password was used in connection with a particular transaction.
If any unauthorized use of your Token or password occurs you agree to (1) cooperate with us and appropriate law enforcement authorities in identifying and prosecuting the perpetrator; and (2) provide reasonable assistance requested by us in recovering any unauthorized transfer of funds.
Tell us AT ONCE if you believe your token or password has been lost or stolen. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account (plus your maximum line of credit). If your statement shows transfers that you did not make, tell us at once. If you do not tell us within sixty (60) days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have prevented someone from taking the money if you had told us in time. If you believe your token or password has been lost or stolen or that someone has transferred or may transfer money from your account without your permission, call your local Redstone Bank office listed above during normal business hours listed above.
WE CANNOT ACCEPT NOTIFICATION OF LOST OR STOLEN PINS OR PASSWORDS OR UNAUTHORIZED TRANSFERS VIA EMAIL.
18. Errors and Questions
In cases of errors or questions about your electronic transactions, please contact your local Redstone Bank from 8:00 AM – 5:00 PM (MT) Monday through Friday or by writing to us.
Contact us if you think your statement or receipt is wrong or if you need more information about a transaction listed on the statement or receipt.
19. Disclosure of Account Information to Third Parties
We may disclose information to third parties about your account or the transactions you make:
- where it is necessary for completing transactions or resolving errors involving the Services
- in order to verify the existence and condition of your account for a third party, such as a credit bureau or a merchant
- in order to comply with government agency rules, court orders, or other applicable law
- to our employees, service providers, auditors, collection agents, affiliated companies, or attorneys in the course of their duties and to the extent allowed by law
- if you give us your permission
20. Authorization to Obtain Information
You agree that we may obtain and review your credit report from a credit bureau or similar entity. You also agree that we may obtain information regarding your Payee Accounts in order to facilitate proper handling and crediting of your payments.
If you want to terminate your or your employee’s access to the Services, please contact your local Redstone Bank for assistance.
In order to avoid imposition of the next monthly fee, we must receive notification to terminate three (3) days before your service charge is scheduled to be assessed. RECURRING TRANSFERS WILL NOT NECESSARILY BE DISCONTINUED BECAUSE YOU TERMINATE ACCESS TO THE SERVICES. IF YOU WANT TO MAKE SURE THAT RECURRING TRANSFERS BETWEEN ACCOUNTS ARE STOPPED, YOU MUST FOLLOW THE PROCEDURES IN THE CANCELING PAYMENTS PARAGRAPH ABOVE.
We reserve the right to terminate the Services, in whole or in part, at anytime with or without cause and without prior written notice. In that event, or in the event that you give us a termination notice, we may (but are not obligated to) immediately discontinue making previously authorized transfers, including recurring transfers and other transfers that were previously authorized but not yet made. We also reserve the right to temporarily suspend the Services in situations deemed appropriate by us, in our sole and absolute discretion, including when we believe a breach of system security has occurred or is being attempted. We may consider repeated incorrect attempts to enter your PIN or password as an indication of an attempted security breach. Termination of the Services does not affect your obligations under this Agreement with respect to occurrences before termination.
22. Limitation of Liability
Except as otherwise provided in this Agreement or by law, we are not responsible for any loss, injury, or damage, whether direct, indirect, special or consequential, caused by the Service or the use thereof or arising in any way out of the installation, operation, or maintenance of your PC equipment. We make no warranty of any kind, express or implied, including any implied warranty of merchantability or fitness for a particular purpose, in connection with the Service provided to you under this Agreement. We do not and cannot warrant that the Service will operate without errors, or that any or all Services will be available and operational at all times. Except as specifically provided in this Agreement, or otherwise required by law, you agree that our officers, directors, employees, agents or contractors are not liable for any indirect, incidental, special or consequential damages under or by reason of any services or products provided under this Agreement or by reason of your use of or access to Services, including loss of profits, revenue, data or use by you or any third party, whether in an action in contract or tort or based on warranty.
No waiver of the terms of this Agreement will be effective, unless in writing and signed by an authorized officer of the BANK.
You may not transfer or assign your rights or duties under this Agreement.
25. Governing Law
The laws of the State of Colorado shall govern this Agreement and all transactions hereunder. Customer acknowledges that
he/she has reviewed this Customer Agreement, understands the terms and conditions set forth herein, and agrees to be bound hereby.
We can change a term or condition of this Agreement by mailing or delivering to you a written notice at least thirty (30) days before the effective date of any such change. We do not need to provide you with any prior notice where an immediate change in the terms or conditions of this Agreement is necessary to maintain or restore the security of our system or an account. However, even in these cases, if the change is to be permanent, we will provide you with a notice of the change with the next regularly scheduled periodic statement we send you, or within thirty (30) days, unless disclosure would jeopardize the security of our system or an account. Notices mailed or delivered to you under this paragraph will be considered effective if mailed to the most recent address we show for you in either our Checking or Savings Account records, or e-mail address in which you agreed to receive such notices and/or disclosures.
Customer, in consideration of being allowed access to the Services, agrees to indemnify and hold the BANK harmless for any losses or damages to the BANK resulting from the use of the Services, to the extent allowed by applicable law.
28. Security Procedures
By accessing the Services, you hereby acknowledge that you will be entering a protected web site owned by the BANK, which may be used only for authorized purposes. The BANK may monitor and audit usage of the Service, and all persons are hereby notified that use of the Services constitutes consent to such monitoring and auditing. Unauthorized attempts to up-load information and/or change information on these web sites are strictly prohibited and are subject to prosecution under the Computer Fraud and Abuse Act of 1986.
29. Fee Schedule
Business Online Banking Service: The basic Business Online Banking service including account inquiry and internal account transfers is Free.
Cash Management Services are available upon request. Talk to your local Redstone Bank Treasury Management Officer.
30. Redstone Bank Alerts Terms and Conditions
Alerts. Your enrollment in Redstone Bank Online Banking and/or Mobile Banking (the “Service”) includes enrollment to receive transaction alerts and notifications (“Alerts”). Alerts are electronic notices from us that contain transactional information about your Redstone Bank account(s). Alerts are provided within the following categories:
- Mandatory Alerts provide you with important account notifications, such as information about changes to your Online Banking password, PIN, or login information. You do not have the option to suppress these Mandatory Alerts.
- Account Alerts provide you with notification of important account activities or when certain changes are made to your Service accounts, such as scheduled payments made, scheduled payments cancelled and mobile deposits. These Alerts are automatically activated for you. Although you may suppress these Account Alerts, we strongly recommend that you do not do so because they provide important information related to your Service accounts.
- Account Alerts and Additional Alerts must be managed and/or added online through the Service. You cannot maintain all Alerts through your mobile device. We may add new Alerts from time to time, or cancel old Alerts. We usually notify you when we cancel Alerts, but are not obligated to do so. Redstone Bank reserves the right to terminate its Alerts service at any time without prior notice to you.
Methods of Delivery. We may provide Alerts through one or more channels (“EndPoints”): (a) a mobile device, by text message, (b) a mobile device, by push notification; (c) an email account, by an e-mail message; or (d) your Redstone Bank Online Banking message in-box, by an e-mail message. You agree to receive Alerts through these EndPoints, and it is your responsibility to determine that each of the service providers for the EndPoints described in (a) through (c) above supports the email, push notification, and text message Alerts provided through the Alerts service. Please be advised that text or data charges or rates may be imposed by your EndPoint service provider. Alert frequency varies by account and preferences. You agree to provide us a valid mobile phone number or email address so that we may send you Alerts. If your email address or your mobile device’s number changes, you are responsible for informing us of that change. Your Alerts will be updated to reflect the changes that you communicate to us with regard to your primary and secondary email addresses or mobile device number.
Alerts via Text Message. To stop Alerts via text message, text “STOP” to 96924 at anytime. Alerts sent to your primary email address will be unaffected by this action. To restore Alerts on your mobile phone, just visit the Alerts tab in Redstone Bank Online Banking and click the box next to your mobile number for the Alerts you’d like to receive again. For help with SMS text alerts, text “HELP” to 96924. In case of questions please contact customer service at
402-329-4077. Our participating carriers include (but are not limited to) AT&T, SprintPCS, T-Mobile®, U.S. Cellular®, Verizon Wireless, MetroPCS.
Limitations. Redstone Bank provides Alerts as a convenience to you for information purposes only. An Alert does not constitute a bank record for the deposit or credit account to which it pertains. We strive to provide Alerts in a timely manner with accurate information. However, you acknowledge and agree that your receipt of any Alerts may be delayed or prevented by factor(s) affecting your mobile phone service provider, internet service provider(s) and other factors outside Midwest Bank’s control. We neither guarantee the delivery nor the accuracy of the contents of each Alert. You agree to not hold Redstone Bank, its directors, officers, employees, agents, and service providers liable for losses or damages, including attorneys’ fees, that may arise, directly or indirectly, in whole or in part, from (a) a non-delivery, delayed delivery, or the misdirected delivery of an Alert; (b) inaccurate or incomplete content in an Alert; or (c) your reliance on or use of the information provided in an Alert for any purpose.
Alert Information. As Alerts delivered via SMS, email and push notifications are not encrypted, we will never include your passcode or full account number. You acknowledge and agree that Alerts may not be encrypted and may include your name and some information about your accounts, and anyone with access to your Alerts will be able to view the contents of these messages.
Redstone Bank may perform an audit over use of Online Banking applications and request financial information from your business at any time.