Security & Safety
Guarding your finances. Explore our comprehensive fraud and security resources for financial protection and peace of mind.
Fraud prevention and security tools are paramount in safeguarding your financial well-being. In an increasingly digital world, the risk of cyberattacks, identity theft, and financial scams is ever-present. These tools provide a critical defense, helping you detect and mitigate potential threats, protecting your assets, personal information, and peace of mind. They empower you to stay ahead of fraudsters, ensuring that your financial resources are preserved, and your financial future remains secure.
Quick tips to help you stay safe
These practical tips can help you keep your finances safe and help to protect you against fraud.
Log into your online account and review your financial activity daily.
Contact your local branch immediately to report any unauthorized account activity.
Keep your cards, checks, and passwords in a secure location.
Review your account statements each month.
Sign up for real-time account alerts in online banking or the mobile app.
Double check email addresses and website links before clicking on them.
Be cautious of unsolicited emails, texts, or phone calls. Especially those that ask for personal and/or financial information.
Call your local branch to verify any texts, calls, or emails from Redstone Bank if you’re ever in doubt.
We’re now .BANK. What does that mean to you?
With our new website, we transitioned to redstone.bank from redstonebankco.com to provide you with an even more secure banking experience. When we switched to .BANK, all visits to redstonebankco.com will automatically be redirected to redstone.bank. We will also be switching over all of our email addresses from redstonebankco.com to redstone.bank addresses.
Our new .BANK domain helps to prevent phishing attacks against our employees, customers, and vendors by providing a visual identification cue for our emails and websites. Going forward, you should authenticate our emails and website(s) simply by looking for “.bank” (rather than .com) at the end of our email addresses and at the end of our URL.
If it’s not .bank it’s not us.
The security of your assets and information continues to be our top priority, we love being your bank, knowing the needs of our communities and our clients, while ensuring you have the security you’d expect from a much bigger bank. Once our new website and new URL go live, we’ll notify our clients of the switch, stay turned!
Now you might have questions. Hopefully, this helps.
What is .BANK?
.BANK is a gated domain like .gov or .edu, but for verified banks. Replacing .com which anyone can purchase, .BANK quickly verifies that the website or email is authentically from our bank, so you can interact with confidence when you see the ‘.BANK’ at the end of our email address and website URL.
How is .BANK more secure?
All banks are verified and authenticated by fTLD, the .BANK administrator, prior to registering their .BANK domain, and re-verified annually thereafter. This ensures everyone using a .BANK domain is an eligible organization. Hackers and bad actors can’t get a .BANK domain to create lookalike domains for phishing and spoofing, as they can in ‘.com’ and other publicly available domains.
With the ‘.BANK’ visual authentication cue in place, you can quickly confirm emails and websites of ours are real, and avoid interactions that could lead to identity theft and financial fraud. This authentication is also an additional layer of protection for internal and vendor communications, helping to secure against potential breaches.
All banks within the .BANK domain must also implement additional security requirements to help secure their sites and email, and protect them, their vendors, and their clients from phishing, spoofing, and other cyberattacks. All banks using .BANK are monitored for compliance with these security requirements on an ongoing basis.
Do I need to do anything differently now that the website is .BANK?
Our email addresses and website URL will soon end in .BANK. Once we make the switch, before interacting with emails from us and before you enter your username and password on our website, simply look for the .BANK to authenticate the email or website is ours.
Our .com email addresses will be forwarded to our new .BANK email addresses and our .com website will redirect to our new .BANK sit, but over time you should update your address book and bookmarks for our site.
You’re the first “.BANK” I’ve seen, why haven’t all banks made the switch?
The move to .BANK is a business decision every bank must make, and plan for, based on its own priorities and resources. We decided it was a priority for us to enhance our security and provide our clients with an easy way to authenticate our email communications and website.
Security & Safety Resources
Cybersecurity & Fraud ProtectionAdditional articles
Is that a call from Redstone Bank or a Scammer?
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5 Tips to Prevent Debit Card and Credit Card Fraud
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What to Do If Your Company Suffers a Cyberattack
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How to Identify an Imposter Scam
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Set up account alerts and protect your debit card and accounts. With this technology, we’ll notify you of activity on your account. You can determine the types of alerts you set and how we notify you. Register for notifications by logging into your online banking account and selecting Alerts.
Banks Never Ask That!
Learn more about the American Banking Association’s anti-phishing campaign designed to help protect customers and raise awareness about fraudulent emails, texts, and calls from scammers happening every day around the world. Educate and protect yourself with their tips, videos, and quizzes.
Need help with lost or stolen cards?
To report a lost or stolen debit card:
- During regular business hours, call your local branch
- Outside of regular business hours, call 1-800-472-3272
Fraud Prevention Reminders
Make sure we have your current phone numbers on file – our Fraud Prevention Services will reach out if they suspect suspicious activities on your account.
If you’re traveling internationally, set up your card to ensure it will work overseas. Manage your Cards in MyCards in Online Banking and the Mobile App.
If you get a call from our Card Processing Center, know they are doing their job to prevent potential fraudulent activity of your debit card.
Protect yourself and remember – our Card Processing Center will NEVER ask for:
- Your full card number
- Expiration date on your card
- Your card’s PIN number
- The CVC code on the back of the card
Frequently Asked Questions
What should I do if I see a fraudulent charge on my card?
If you discover a fraudulent charge on your debit card, please call 720-880-5000 (Centennial) or 303-317-2899 (Littleton) immediately. If you are calling outside of regular business hours, please call 1-800-472-3272.
What can I do to protect my identity and account information?
Protecting your accounts and personal information while banking online is crucial to safeguard your financial security. Here are some steps you can take to enhance your online banking security:
- Use a strong, unique password: Create complex passwords that include a combination of letters, numbers, and special characters. Avoid using easily guessable information like your name or birthdate. It’s essential to use different passwords for each online account to prevent a security breach in one account from compromising others.
- Keep your devices secure: Ensure that your computer, smartphone, and other devices used for online banking are protected by strong, up-to-date security software. Regularly update your operating system and applications to patch known vulnerabilities.
- Be cautious with public Wi-Fi: Avoid conducting sensitive online banking transactions while connected to public Wi-Fi networks, as they can be less secure. If you must use public Wi-Fi, consider using a virtual private network (VPN) to encrypt your connection.
- Verify the website’s authenticity: Always access your online banking through the official website or app provided by your financial institution. Double-check the website’s URL to ensure it’s legitimate and look for the padlock icon or “https://” in the address bar to indicate a secure connection.
- Be cautious of phishing attempts: Be wary of unsolicited emails, text messages, or phone calls asking for your personal or financial information. Scammers often use these methods to trick you into revealing sensitive data. When in doubt, contact your bank directly through trusted contact information to verify the request.
By following these security measures, you can significantly reduce the risk of your accounts and personal information being compromised while banking online. Remember that staying vigilant and informed is key to maintaining your online banking security.
What is the padlock icon in my browser?
The padlock icon in your web browser is a symbol that indicates a secure and encrypted connection between your browser and the website you’re visiting. It is typically located in the address bar or the status bar of your browser, depending on the browser you are using. The presence of the padlock icon provides assurance that the website has implemented certain security measures to protect your data during data transfer.