Security & Safety

.BANK is a gated domain like .gov or .edu, but for verified banks. Replacing .com which anyone can purchase, .BANK quickly verifies that the website or email is authentically from our bank, so you can interact with confidence when you see the ‘.BANK’ at the end of our email address and website URL.

All banks are verified and authenticated by fTLD, the .BANK administrator, prior to registering their .BANK domain, and re-verified annually thereafter. This ensures everyone using a .BANK domain is an eligible organization. Hackers and bad actors can’t get a .BANK domain to create lookalike domains for phishing and spoofing, as they can in ‘.com’ and other publicly available domains.

With the ‘.BANK’ visual authentication cue in place, you can quickly confirm emails and websites of ours are real, and avoid interactions that could lead to identity theft and financial fraud. This authentication is also an additional layer of protection for internal and vendor communications, helping to secure against potential breaches.

All banks within the .BANK domain must also implement additional security requirements to help secure their sites and email, and protect them, their vendors, and their clients from phishing, spoofing, and other cyberattacks. All banks using .BANK are monitored for compliance with these security requirements on an ongoing basis.

Our email addresses and website URL will soon end in .BANK. Once we make the switch, before interacting with emails from us and before you enter your username and password on our website, simply look for the .BANK to authenticate the email or website is ours.

Our .com email addresses will be forwarded to our new .BANK email addresses and our .com website will redirect to our new .BANK sit, but over time you should update your address book and bookmarks for our site.

The move to .BANK is a business decision every bank must make, and plan for, based on its own priorities and resources. We decided it was a priority for us to enhance our security and provide our clients with an easy way to authenticate our email communications and website.

If you discover a fraudulent charge on your debit card, please call 720-880-5000 (Centennial) or 303-317-2899 (Littleton) immediately. If you are calling outside of regular business hours, please call 1-800-472-3272.

Protecting your accounts and personal information while banking online is crucial to safeguard your financial security. Here are some steps you can take to enhance your online banking security:

1. Use a strong, unique password: Create complex passwords that include a combination of letters, numbers, and special characters. Avoid using easily guessable information like your name or birthdate. It’s essential to use different passwords for each online account to prevent a security breach in one account from compromising others.
2. Keep your devices secure: Ensure that your computer, smartphone, and other devices used for online banking are protected by strong, up-to-date security software. Regularly update your operating system and applications to patch known vulnerabilities.
3. Be cautious with public Wi-Fi: Avoid conducting sensitive online banking transactions while connected to public Wi-Fi networks, as they can be less secure. If you must use public Wi-Fi, consider using a virtual private network (VPN) to encrypt your connection.
4. Verify the website’s authenticity: Always access your online banking through the official website or app provided by your financial institution. Double-check the website’s URL to ensure it’s legitimate and look for the padlock icon or “https://” in the address bar to indicate a secure connection.
5. Be cautious of phishing attempts: Be wary of unsolicited emails, text messages, or phone calls asking for your personal or financial information. Scammers often use these methods to trick you into revealing sensitive data. When in doubt, contact your bank directly through trusted contact information to verify the request.

By following these security measures, you can significantly reduce the risk of your accounts and personal information being compromised while banking online. Remember that staying vigilant and informed is key to maintaining your online banking security.

The padlock icon in your web browser is a symbol that indicates a secure and encrypted connection between your browser and the website you’re visiting. It is typically located in the address bar or the status bar of your browser, depending on the browser you are using. The presence of the padlock icon provides assurance that the website has implemented certain security measures to protect your data during data transfer.